Frequently asked questions

HOW FAR OUT SHOULD I BOOK YOUR SERVICES?

We encourage that if you know the date of your event, you secure it as soon as possible! Somewhere between 2-8 months before your event is a perfect time to reach out. Our policy is that we book events at least 3 weeks in advance to account for enough time to plan and prep to make sure the event is perfect.

WHERE ARE YOU LOCATED?

We are based in Maple Grove, MN. Pick up is handled through our garage. Based on our location we deliver up to a 30 mile radius for $60 which also includes set up and pick up (not including solo balloon orders). This fee will be included in your final price. Anything beyond 30 miles will be at our discretion and an extra fee will apply per mile. Subject to location.

WHAT DOES THE “DAY OF” LOOK LIKE?

We want this process to be as easy as possible for you. Per your contracted start time, we typically arrive 2-3 hours before the event, unless discussed otherwise. Client must have all furniture and obstacles out of the way for the team to bring in rentals quickly & safely. After set up completion we will have you sign off on an approval form that everything is what we agreed on that you are satisfied. We will then arrive 1 hour after event end time per the contract, unless discussed otherwise, to pick up items.

WHAT IS your CANCELLATION POLICY?

We understand weather, illness and life happens! We do allow clients to rebook their original date for no additional fee. If availability is not an option for a reschedule and the client wishes to cancel the event/rentals completly, the initial 50% deposit will not be refunded. We will do our best to avoid this situation, and try to be as accommodating as possible!

DO YOU HAVE a delivery minimum?

Yes, we have a delivery minimum of $500 to qualify for our delivery. Anything under that, will need to be picked up and returned to À La Carte in Maple Grove.

DO YOU DELIVERY TO APARTMENTS/HOTELS/GREAT ROOMS?

We currently do not service any apartments, hotels, condos, etc. due to elevator and delivery issues.